Mahindra and Mahindra has announced a significant expansion of its aftersales service operations in Delhi-NCR, reinforcing its focus on customer-centricity and enhanced ownership experience. The initiative spans capability development, network expansion and the rollout of mobile electric vehicle service units, as the company prepares its service ecosystem for a growing portfolio of technology-rich SUVs and electric SUVs.
At the heart of the expansion is the newly established Mahindra Institute of Learning Excellence, a dedicated facility aimed at strengthening service capabilities across the region. The centre features an experiential learning demonstration hall and will provide comprehensive training in sales, mechanical service and bodyshop operations. The facility is designed to upskill service professionals to handle Mahindra’s evolving SUV and eSUV range, ensuring higher technical competence and improved customer engagement standards.
In a move to enhance convenience for electric SUV owners, Mahindra has also introduced dedicated electric vans under its Electric Vehicle Assistance Network (eVan) initiative. These mobile service units will offer doorstep support across Delhi-NCR, covering periodic maintenance, washing and minor repairs. Each eVan is equipped with a battery pack and charger, hydraulic scissor lift, wheel balancer and car care equipment, among other tools. The company plans to expand the eVan programme to additional cities and deploy more units in the coming weeks.
Further strengthening its presence in the region, Mahindra has inaugurated five new service touchpoints in Delhi-NCR. The expansion adds capacity equivalent to 70 working bays, aimed at reducing turnaround times and improving service accessibility. The new facilities will support Mahindra’s SUV portfolio, along with a dedicated commercial vehicle service touchpoint in Northwest Delhi.
With these initiatives, Mahindra is positioning its aftersales network to match the pace of its product expansion, particularly in the electric mobility space, while setting higher benchmarks for service efficiency and customer convenience in one of its key markets.
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