A Reddit post by a Delhi resident has sparked discussion online after the user shared their experience with a food delivery gone wrong, and how a simple phone call restored their faith in human decency.
The user said they had ordered chicken curry from a new restaurant in Vasant Kunj through Swiggy. But when the food arrived, it was far from appetising.
“The box came half-filled with oil. Looked super unhealthy,” the user wrote, describing their disappointment.
They contacted Swiggy to report the issue and shared photos as proof. However, instead of resolving the concern, the platform allegedly asked them to write an email and declined any immediate assistance.
“How is this so common now? Why is the help section called help section if they can’t offer help?” they asked.
Frustrated but still hungry, the user almost gave up. But then they decided to call the restaurant directly. They spoke to the manager, explained what had happened, and within five minutes, received a call from the chef.
“He genuinely apologised, admitted something may have gone wrong,” the post read. The user added that although they had already eaten the food, after draining off the excess oil, the chef promised to send a fresh dish the next day, free of charge, and assured better quality.
The user reflected on the experience, saying, “No matter how much we get into tech, with AI bots taking over help sections, it’s what our grandparents taught us that still holds, be respectful, truthful, and just talk. The human touch will always have a deeper understanding of another human.”
Read the post here:
The story resonated with others. “Sometimes all you need is an understanding person. Automated customer care doesn’t make anyone feel heard,” a user said.
Another user added, “Glad the restaurant tried their best. Food platforms deliver, they can’t always control quality. But it’s good to see a place taking accountability.”
“If these platforms charge handling and platform fees, they must also take responsibility for the end-to-end experience,” one of the users pointed out.
While the food wasn’t ideal, the response from the restaurant reminded the internet that empathy still exists, just not always in a help section.
– Ends