The Passport Seva Portal, which offers passport-related services in India, is currently experiencing a major nationwide outage. According to multiple user reports on social media platforms such as X, the outage began on Thursday, disrupting operations across Passport Seva Kendras (PSKs) on both Thursday and Friday. The technical glitch has rendered both the website and mobile app non-functional, leaving thousands of applicants stranded and confused.

India Today Tech reached out to the Passport Seva customer support helpline regarding the ongoing issue. While the team acknowledged the server problems, they did not provide any estimated timeline for when services would be restored. As of Friday afternoon, no official update had been issued by the Ministry of External Affairs or the Passport Seva team on social media.

The disruption of the Passport Seva Portal has sparked widespread frustration among applicants, many of whom took to X (formerly Twitter) to share their experiences. Users across the country, from cities such as Delhi, Bhopal and Thane, reported receiving late-night cancellation messages or, in some cases, no intimation at all prior to their scheduled appointments. Several applicants also reported arriving at their designated PSKs only to find locked doors, no staff, and no on-ground communication.

“The Passport Seva Kendra pasted a notice — due to a technical issue, unable to process requests. No SMS, email or phone call regarding this was sent to applicants… Even people came to know only after reaching the Seva Kendra. Gate is locked and no one is available,” writes @vidyaamp in his post on X.

“Had an appointment for my kids’ passports tomorrow morning, and for the second time in two months, they’ve asked us to reschedule due to technical issues, @passportsevamea. We received the message at 12:00 a.m., and they expect people to just wait around… Their app isn’t working either,” writes another user, @MehulKothari3.

This is a developing story…