Telangana Police has been ranked the best in the country for passport verification, thanks to its homegrown digital platform, VeriFast. The app has made the process quicker, more accurate, and highly transparent, earning the state national recognition.
The state police consistently complete passport verifications in under three working days, far ahead of the national average. With over 2,000 verifications processed daily and an annual volume crossing 8 lakh, Telangana has managed to maintain a zero-backlog status in most police stations.
VeriFast allows for dynamic reassignment of cases, which helps avoid delays even when officers are on leave or overloaded. Over 95 per cent of applicants have reported satisfaction with the process, according to feedback collected via SMS.
The app also helps prevent fraud by integrating with the state’s intelligence systems. Each verification goes through a multi-level check involving Field Verification Officers (FVOs), Inspectors, ACPs, and dedicated Passport Verification Cells, ensuring accuracy and accountability.
VeriFast runs on existing devices and supports all major platforms like Android, iOS, Windows, and Linux. This has resulted in significant cost savings for the police department. Upcoming features include letting applicants choose time slots for home visits, making the process even more citizen-friendly.
B Shivadhar Reddy, Director General of Intelligence, Telangana, will receive the Certificate of Excellence from the External Affairs Minister in Delhi on June 24, observed as Passport Seva Divas.
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